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Jackson Hospital's Mission and Vision
Mission
To provide the highest quality healthcare to those we serve that enhances life in a compassionate environment.
To accomplish this mission we:
- Provide excellent facilities and needed services to enable physicians and staffs to best treat and serve our patients.
- Inform and educate those we serve about the acute and preventive aspects of their health.
- Develop, through affiliation and referral, relationships with other providers to insure a continuum of care.
- Attain customer satisfaction and public service by meeting the changing needs and expectations for all our customers: patients, employees, physicians, and the community at large.
- Foster quality work life to attract and retain competent, caring employees.
- Manage efficiently the assets of Jackson Hospital in a manner that will sustain its growth and preserve its future.
- Strive to improve in all we do.
Vision
We will become the first choice for healthcare needs in our defined service area.
Quality
We define quality as continuously striving to do the right thing, at the right time, the first time, and every time thereafter. We measure quality by continuously testing and seeking processes to improve that better satisfy our customers, retain our staff, and fulfill our goals. We believe our role in quality is to accept ownership, dedicate ourselves to involvement, and set about the task of improving processes affecting the institution. We will utilize tools that are necessary to measure and improve quality.
These tools include:
customer feedback,
monitoring of performance through measurable outcomes,
teamwork involving a knowledgeable and caring staff,
and continuing education.
We will know that everyone is aware of our goal and how to achieve it by relying on constant communication and observation based on customer and employee satisfaction. At Jackson Hospital, we recognize that our commitment to continuous quality improvement never ends.
Values
In pursuit of our mission and quality, we are guided by the following values:
Compassion | Integrity | Respect | Efficiency
Pride | Progressiveness | Trust | Dependability
We care about others and respect their feelings. We are honest and dependable and meet professional standards. We recognize worth, quality, diversity, and importance of each other, the public, and the institution. We meet society’s expectations, and our own responsibility to be prudent with our resources. We promote in ourselves and others optimal function of body, mind and spirit which improves the work we do. We change with the times to improve service to those in need. We work to generate a growth-producing climate through communication and collaboration. We work to have the necessary capabilities or qualities to produce reliable, consistent outcomes.
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